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Privacy Policy

‌Effective Date: September 9, 2026‌

Welcome to www.sgcargadgets.com, operated by sgcargadgets. We are dedicated to protecting the personal data and privacy rights of every customer who browses, shops, and interacts with our e-commerce platform focused on durable, practical car small tools and accessories that fit your daily driving life. This Privacy Policy is designed to clearly outline how we collect, use, disclose, store, and safeguard your personal information when you access our website, use our services, make purchases, or communicate with our team, in full compliance with applicable data protection regulations in Singapore and across all regions we serve. By visiting our website and using our services, you acknowledge that you have read, understood, and agree to all terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please refrain from accessing our platform or submitting any of your personal information to us.

1. Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure, and personalized shopping experience for all drivers looking for no-fuss, space-saving car accessories. The types of information we gather fall into the following categories:

1.1 Information You Voluntarily Provide to Us

This is all data you share directly with us when you interact with our website and services, including:

  • ‌Account Registration Data‌: When you create an account on our platform, we collect your full name, email address, contact number, and a secure password of your choosing. This data helps you save your order history, manage shipping addresses, and track future purchases without re-submitting information every time you shop.
  • ‌Transaction and Order Data‌: When you place an order for any of our 320+ car products ranging from car aroma diffusers, garbage bags, car-mounted tidy boxes, storage organizers, and truck bed accessories, we collect your full name, billing and shipping addresses, payment card details (processed exclusively through PCI-DSS compliant payment gateways), purchase history, order notes, and product customization preferences. For customers purchasing custom scent car vent sticks or personalized car accessory bundles, we also collect any specific scent or design requests you submit.
  • ‌Communication Data‌: When you reach out to our support team via email at qyvexz@sgcargadgets.com, send us a message through our contact form, call us at +65 6884 5674, or leave a product review on our website, we collect the content of your messages, your contact details, and any additional information you choose to share, such as feedback on how our car tools perform during your daily road trips.
  • ‌Marketing Preference Data‌: When you sign up for our newsletter to receive updates on new product launches, exclusive discount offers, restock alerts for our best-selling heavy duty car organizers and car air fresheners, we collect your email address and your stated preferences for the type of promotional content you wish to receive.
  • ‌Survey and Feedback Data‌: Occasionally, we invite our 75k+ satisfied clients to participate in voluntary surveys to help us improve our product selection and website experience. Any responses you submit to these surveys are collected and stored to refine our offerings to better fit real road test needs from our driver community.

1.2 Information We Collect Automatically When You Access Our Website

When you browse www.sgcargadgets.com, our servers automatically collect certain technical information to help us maintain website security, optimize user experience, and troubleshoot performance issues, including:

  • Your device IP address, browser type and version, operating system, language settings, and device identifiers
  • Information about your browsing activity on our platform, such as pages viewed, product listings you spent time on, links clicked, search queries entered on our shop page, time spent on each page, and your navigation paths across our Home, Shop, About, and Contact sections
  • Crash reports, download errors, and performance data for our website to help us resolve technical bugs quickly
  • Cookie and similar tracking technology data, as outlined in Section 3 of this policy.

1.3 Information We Receive From Third Parties

We may also receive limited information about you from trusted third-party partners to help us verify your identity, prevent payment fraud, and deliver more relevant shopping experiences:

  • Payment processing partners share limited transaction confirmation data with us to confirm your purchase is successfully completed, without storing full payment card details on our own servers
  • Shipping and logistics partners share delivery status updates, delivery confirmation data, and occasional address correction information to ensure your order of car accessories reaches you without delays
  • Social media platforms, if you choose to connect your account to our website via social login, share your public profile name and email address to pre-fill your registration form for convenience
  • Fraud prevention service providers share risk assessment data to help us block unauthorized transactions and protect both you and our business from malicious activity.

2. How We Use Your Personal Information

We use your collected personal information only for legitimate, transparent purposes that are directly related to operating our e-commerce platform, delivering the car gear you order, and improving your overall customer experience. These purposes include:

2.1 Order Fulfillment and Post-Purchase Support

This is our core use of your personal data: we use your name, shipping address, and contact number to process, pack, and ship every order you place, send you order confirmation emails, tracking number alerts, and delivery status updates. For any post-purchase support requests, including warranty claims, product return inquiries, or questions about how to install your new multi function car seat gap organizer or trunk storage bin, we use your contact information to respond to you in a timely manner, aligned with our stated Refund and Returns Policy. We also use transaction data to process refunds, exchanges, and resolve any payment disputes that may arise.

2.2 Website Operation and Experience Optimization

We use automatically collected browsing data to ensure our website functions correctly across all devices, load product pages quickly even when you are accessing it from your mobile device while on the road, and tailor our product recommendations to match your interests. For example, if you spend time browsing our car aroma diffuser collection, we may surface related products such as natural essential oil refills on your next visit to help you find exactly the car care items you are looking for. We also use aggregate, anonymized browsing data to analyze which of our 320+ products are most popular among different groups of drivers, so we can expand our inventory of practical, road-tested car tools that serve our community better.

2.3 Security and Fraud Prevention

Your personal information helps us protect your account from unauthorized access: we use IP address and device data to detect unusual login activity, verify your identity if you request an account password reset, and block fraudulent payment attempts before they can impact you. This security measure ensures that no unauthorized party can access your order history or use your saved payment details to make fraudulent purchases, keeping your personal data and financial information safe at all times.

2.4 Marketing and Promotional Communications, With Your Explicit Consent

When you have opted in to receive our marketing newsletter, we use your email address to send you updates about new product launches, limited-time discounts on our heavy duty modular truck bed storage box systems, exclusive early access to our hot car essentials sale events, and useful driving tips curated for our community of drivers. You can opt out of receiving these marketing communications at any time, by clicking the “unsubscribe” link at the bottom of every marketing email we send, or by sending us a request to qyvexz@sgcargadgets.com, and we will stop sending you promotional messages within 3 business days. We will never send you unsolicited marketing SMS messages to your phone number unless you explicitly give us separate permission to do so.

2.5 Legal Compliance and Safety Protection

We may process your personal information when we are required to do so by applicable law, regulation, or valid legal process from a competent public authority. This includes responding to court orders, government investigations, or other legal requests, when we are obligated to disclose information to comply with our legal obligations. We may also use or share your information to protect the legal rights, property, and safety of our website, our 75k+ customers, our staff, and the general public, for example if we need to investigate and prevent unauthorized access to our systems, cyberattacks, or fraudulent activity that could harm our users.

3. Our Use of Cookies and Tracking Technologies

www.sgcargadgets.com uses cookies, small text files stored on your device, and other similar tracking technologies such as web beacons, pixels, and local storage to distinguish your browser from other visitors to our website, remember your preferences, and deliver a smoother shopping experience. The types of cookies we use are:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for our website to function properly. They allow you to log in to your account, add car products to your shopping cart, proceed to checkout, and use core features of our site. You cannot disable these cookies through our website’s settings, as without them, fundamental parts of our platform will not work as intended.
  • ‌Functional Cookies‌: These cookies remember your preferences when you return to our website, such as your selected currency, your saved shipping addresses, and your login credentials, so you do not have to re-enter this information every time you visit us. They make your shopping experience far more convenient, especially when you are quickly browsing our shop for a last-minute car accessory before a road trip.
  • ‌Performance and Analytics Cookies‌: These cookies collect anonymous aggregated data about how visitors use our website, for example which pages are most frequently visited, how long users stay on product listing pages, and if users encounter any error messages. We use this data to optimize our website performance, fix broken links, and improve the navigation flow so you can find the car garbage bag or tidy box you need in just a few clicks.
  • ‌Marketing Cookies‌: These cookies are used to show you relevant advertisements for our car gadgets on third-party social media platforms and other websites you browse after leaving our site, tailored to the car products you previously viewed on our platform. We never share your personal identifiable data with advertising partners in a form that can directly identify you, and you can opt out of these targeted advertising cookies at any time through the privacy settings of your browser or your social media account.

You can adjust your browser settings to block or alert you when cookies are being sent to your device, but please note that disabling all cookies may prevent you from accessing full functionality of our shop, and you may not be able to save items to your cart or complete your purchase as easily.

4. How We Share Your Personal Information

We never sell, rent, or trade your personal identifiable information to third parties for their own marketing purposes, without your explicit written consent. We only share your information with carefully selected third parties when it is strictly necessary to operate our business and deliver the products and services you have requested, under the following circumstances:

4.1 Authorized Service Providers

We share necessary information with our trusted third-party service providers who perform critical business functions on our behalf, under strict data protection agreements that require them to keep your personal data confidential and only process it for the purposes we instruct. These providers include:

  • Payment processing partners, who handle all credit card, digital wallet, and other payment transactions on our behalf to ensure your financial data is processed securely and in compliance with global payment security standards
  • Logistics, courier, and shipping partners, who receive your name, full shipping address, and contact number to deliver your ordered car accessories directly to your specified location, and send you delivery updates as your package travels to you
  • Cloud hosting and IT service providers, who host our website and store your encrypted personal data on secure servers located in Singapore and other compliant jurisdictions, with regular security updates to prevent unauthorized data access
  • Marketing platform providers, who help us send our newsletter emails and manage our targeted advertising campaigns, using anonymized aggregated data wherever possible
  • Legal and professional advisors, including our lawyers and accountants, who we may share limited data with when necessary to comply with legal, accounting, or regulatory obligations that apply to our business.

4.2 Business Transfer Scenarios

In the event that our business undergoes a merger, acquisition, full or partial asset sale, or other corporate restructuring, your personal information may be transferred to the new operating entity as part of the transferred business assets. We will require the new entity to continue to honor all the terms of this Privacy Policy that protect your personal data, and we will notify you via email and a prominent notice on our website if any material change to your data privacy rights would occur as a result of this transfer.

4.3 Legal Required Disclosures

We may disclose your personal information if we are legally required to do so by a valid, lawful request from a government authority, court order, or regulatory body, or if we reasonably believe that disclosure is necessary to protect our legal rights, respond to an emergency that threatens the physical safety of any person, or comply with applicable laws in Singapore and the jurisdictions our customers are located in.

5. International Data Transfers

Our website www.sgcargadgets.com is based in Singapore, with our registered office located at 11 Upper Wilkie Rd, Singapore 228120. When you place an order from a country outside of Singapore, your personal information may be transferred to, and processed in, countries other than your country of residence, including jurisdictions that may have data protection laws different from the regulations in your home country. Whenever we transfer your personal data across international borders, we take all necessary steps to ensure that the transfer is done in full compliance with applicable data protection laws, that appropriate security safeguards are in place to protect your information, and that your privacy rights continue to be fully protected as outlined in this policy. We use standard data protection clauses approved by relevant regulatory authorities, and only transfer data to service providers who can demonstrate they maintain an adequate level of data security for your personal information.

6. How Long We Retain Your Personal Information

We only keep your personal identifiable information for as long as it is strictly necessary to fulfill the exact purposes we collected it for, including to complete your purchase, honor any warranty obligations for the car accessories you bought, resolve any possible disputes, and enforce our legal agreements and policies. For registered account holders, we retain your personal account data for as long as you choose to keep your account active on our platform. If you request to delete your account, we will erase all your personal data within 30 days, except for limited information we are legally required to retain for tax, accounting, and compliance purposes for up to 7 years after your last transaction, as required under Singaporean commercial regulations. For marketing communication data, we keep your email address on our marketing list only until you choose to opt out of receiving promotional messages from us, after which we will remove your contact information from our marketing database immediately. Anonymized, non-personal aggregate data that cannot be linked back to any individual user may be retained indefinitely to help us analyze long-term business trends and improve our product offerings for all future customers.

7. Your Data Privacy Rights

Depending on the data protection laws applicable to your country of residence, you may hold a range of enforceable rights over your personal information that we collect and store. All users worldwide can exercise the following rights at no extra cost, by contacting our data protection team via email at qyvexz@sgcargadgets.com or by calling our office at +65 6884 5674 during our office hours of Monday to Friday, 08 am – 05 pm Singapore Time:

  • ‌Right to Access‌: You can request a full copy of all personal information we hold about you, including details of how we have processed your data over the time you have interacted with our website. We will deliver this information to you in a structured, commonly used machine-readable format where legally required.
  • ‌Right to Correction‌: If you notice that any of your personal information we have on file is inaccurate, incomplete, or out of date (for example your saved shipping address has changed, or your contact number has been updated), you can request us to correct that data immediately. You can also update most of this information directly from the “My Account” section on our website at any time, without needing to contact our support team.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You can request that we delete all of your personal identifiable information from our systems, when the data is no longer necessary for the original purposes we collected it for, when you withdraw your consent for us to process it, or when you object to our processing and there is no overriding legitimate legal reason for us to continue storing your data. We will fulfill your erasure request without undue delay, subject only to the limited exceptions where we are legally permitted to retain a small amount of data to comply with our legal obligations.
  • ‌Right to Restriction of Processing‌: You have the right to request that we suspend the processing of your personal information, under specific circumstances: for example when you are contesting the accuracy of your data, when you believe our processing of your data is unlawful, when you no longer need us to process the data for the original purpose but you require the data to establish, exercise or defend a legal claim, or when you have objected to our processing and we are in the process of verifying our legitimate grounds for continuing processing.
  • ‌Right to Data Portability‌: You can request that we transfer the personal data you have provided to us, directly to another data controller of your choice, in a commonly used, machine readable format, where this is technically feasible for our systems.
  • ‌Right to Object‌: You can object to our processing of your personal information at any time, for any reasons related to your specific situation, when we are processing your data based on our legitimate business interests. We will stop processing your personal data for those purposes unless we can demonstrate compelling legitimate grounds for the processing that override your privacy rights, or if we need to continue processing the data to defend a legal claim. You also have an absolute right to object to us using your personal information for direct marketing purposes, at any time and without needing to provide any justification.
  • ‌Right to Withdraw Consent‌: At any point where you have previously given us your explicit consent to process your personal information for a specific purpose (such as sending you marketing newsletters), you have the full right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we completed before you submitted your withdrawal request.

Before we process any of your data rights requests, we may ask you to verify your identity using basic information linked to your account, to ensure we are disclosing data to the correct authorized person and preventing fraudulent requests for access to your personal information. We will respond to all valid data rights requests within 30 calendar days of receiving them. If your request is unusually complex or requires us to retrieve data from archived storage systems, we may extend our response period for a maximum of an additional 60 days, and we will notify you of this extension and the reasons for the delay within the initial 30 day window. If you are not satisfied with how we handle your personal data or your privacy rights request, you also have the right to submit a complaint to the relevant data protection regulatory authority in your country of residence.

8. Data Security Measures

We take the security of your personal information extremely seriously, and we have implemented industry standard, robust administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. All sensitive personal data including your payment details and account password are encrypted using end-to-end 256-bit SSL encryption when transmitted between your browser and our servers, the same high level of security used by major global financial institutions. Our servers are hosted in secure, access-restricted data centers in Singapore, with 24/7 security monitoring, firewalls, and regular automated security vulnerability scans run by our IT team. Only a very limited number of authorized staff members from our customer service, operations, and IT teams have access to your personal information, and all of these staff members are bound by strict data confidentiality agreements, with access permissions configured on a need-to-know basis only. While we continuously update and improve our security systems to protect your data, no method of data transmission over the internet, or method of electronic storage, is 100% completely secure. We will always notify you and the relevant regulatory authority immediately in the unlikely event that we detect a personal data breach that poses a high risk to your privacy rights, as required by applicable data protection laws.

9. Children’s Privacy

Our e-commerce platform www.sgcargadgets.com is not directed towards children under the age of 16, and we do not knowingly collect any personal identifiable information from children under 16 years old. All of the car gadgets, car aroma diffusers, storage organizers, and other products we sell are designed for use by adult drivers, and our website is not intended to appeal to underage visitors. If we ever discover that we have accidentally collected personal information from a child under 16 without verifiable parental consent, we will take immediate steps to delete that information completely from all of our servers and records. If you are a parent or guardian and you believe your child has submitted personal information to us, please contact us immediately at qyvexz@sgcargadgets.com and we will resolve the issue as quickly as possible.

10. Third-Party Links

Occasionally, our website may contain links to third-party external websites that are not operated or controlled by us, for example links to social media pages where we share content about our new car products, or links to external review platforms where customers can leave feedback about their purchases. These third-party websites have their own separate privacy policies that are completely independent of this Privacy Policy for www.sgcargadgets.com. We do not have any control over the content, privacy protection measures, or data processing practices of these external sites, and we cannot accept any responsibility or liability for how they collect, use, or protect your personal information. We recommend that you carefully review and read the full Privacy Policy of every external website you visit after leaving our platform, before you submit any of your personal data to those sites.

11. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy from time to time to reflect changes to our business operations, new legal regulatory requirements, or improvements we make to our website features and data processing practices. When we make material changes to this policy, we will post the updated version on this page of our website, update the “Effective Date” at the top of the document to show the date the new revised policy comes into force, and place a prominent notification banner on the homepage of www.sgcargadgets.com to alert you that changes have been made. For any major changes that significantly expand the scope of how we process your personal information, we will also send you a direct email notification to the email address linked to your registered account, to ensure you have full opportunity to review the new terms before they take effect. We encourage you to check this Privacy Policy page periodically to stay informed about how we are protecting your personal data and updating our privacy practices. Your continued use of our website and services after the effective date of the revised Privacy Policy will be considered as your acknowledgment and acceptance of the updated terms.

12. How to Contact Us For Any Privacy Inquiries

If you have any questions, comments, concerns, or requests related to this Privacy Policy, our data processing practices, or if you wish to exercise any of your data privacy rights outlined above, you can contact our dedicated data protection team through any of the following channels:

  • ‌Email‌: Send a detailed message to our support inbox at qyvexz@sgcargadgets.com, and we will respond to your inquiry within 2 business days.
  • ‌Postal Mail‌: Send your correspondence to our registered business office at 11 Upper Wilkie Rd, Singapore 228120.
  • ‌Phone‌: Call our office line at +65 6884 5674 during our office hours: Monday to Friday, 08 am – 05 pm Singapore Time.

We are committed to resolving all your privacy-related questions in a transparent, timely manner, to ensure you always feel confident and secure when shopping for your favorite practical car gadgets on www.sgcargadgets.com.